Still Got Questions? Thought You Might.
We get it—hosting can sound like a techy minefield.
That’s why we’ve stripped out the fluff and answered the questions real people actually ask. Whether you’re wondering how cashback works, what happens if you miss a payment, or if your old Wix site can come with you (spoiler: probably not), you’ll find all the answers below.Still can’t find what you’re after? Get in touch. We’re friendly, human, and based right here in the UK.
Once I subscribe – what happens next?
Once you subscribe to one of our plans, we will manually setup your account. We do it manually to ensure all is correct. We then send the login details to your registered email address on your account.
I have my website with another hosting provider. How can I host with you?
To host your site with us, you or those managing your domain name would simply update the nameservers with the information we provide. If support is required for transfer of files/database please contact us.
Is your service secure?
We actively maintain/monitor our hosting environment and apply vital security updates/patches & software version upgrades as they are released. This ensures the highest of standards at all times.
Do you backup my website?
As part of our solution. We take regular backups of your website, which can be restored upon request. However – we do highly recommend that you take regular backups of your website to make sure you have the latest version at all times.
Why can’t I access my website or hosting account?
We manually create/setup all of our solutions to ensure they work correctly, from the outset. We thank you for your patience.
Does your hosting include a control panel?
Yes. We only use the professional cPanel portal providing you complete access to your data at all times.
Can I cancel my plan anytime?
Yes. We provide a monthly rolling solution which can be cancelled anytime.
What happens if I miss a payment?
Your website will, unfortunately, be suspended (until payment is received). You may also potentially miss out on any cashback rewards owed to you for that month. Please be aware if you miss a payment on more than 2 occasions, your account will be deleted.
Can I earn more than my subscription costs each month?
HostBack provides professional web services. However, over time our cashback rewards given to our loyal customers could eventually be greater than the cost of the monthly subscription.
What billing cycles do you offer?
At this moment in time – we only offer (rolling) monthly subscriptions.
How do I provide you with my domain name?
When subscribing to a HostBack plan, you can provide us with your domain name in the billing section of the checkout process. Please make sure you enter the domain name correctly.
Can I purchase a domain name with hostback?
We recommend that your domain name/website address is purchased separately from a domain registrar.
How do I connect my domain name to my website?
Depending on who your registrar is, the steps may be different. But essentially you need to point your domain name to our servers.
Contact us via support@hostback.co.uk and we will provide you with the nameservers you require.
Do I need to transfer my domain to you?
No – you can keep your existing domain provider/registrar and just change your nameserver settings on the account so your domain sees our hosting server.
I can’t log into my hostback account?
If you have forgotten your password. You can reset it by visiting hostback.co.uk/login. Click Forgot Your Password. Add your username or Email address to begin the reset process.
How do I cancel my account?
If you wish to cancel your account anytime you can by contacting us via our support email address: support@hostback.co.uk.
What support is included with my plan?
The most important factor for your website is knowing all your data is safe at all times. We support your hosting platform by creating backups all the time. So, if anything should go wrong we can quickly reinstate a working version of your solution asap.
If you believe there are any issues. Please contact us.
Can I upgrade my plan?
Yes. You can upgrade/downgrade anytime within your account or by contacting us via our support email address: support@hostback.co.uk. We will be happy to upgrade your plan & monthly subscription accordingly.