Frequently asked questions

If I don't have a domain name / website address - can I still purchase hosting?

Yes. However – all our plans include a FREE domain name for 1 year, which you can select as you subscribe.

Is your service free?

This is one of our main aims. As we reward you for being a loyal customer. The service you receive will eventually pay for itself.

Do I need to refer to earn cashback rewards each month?

No, as we grow and over time you will earn rewards. But if you do manage to refer anyone to our service you will be rewarded much faster.

Can I cancel my plan anytime?

Yes. We provide a monthly rolling solution which can be cancelled anytime.

What happens if I miss a payment?

Your website will unfortunately be suspended (until payment is received). You may also potentially miss out on any cashback rewards owed to you for that month. Please be aware if you miss payment on more than 2 occasions, your account will be deleted.

Can I earn more than my subscription costs each month?

HostBack provides professional web services. However, over time our cashback rewards given to our loyal customers could eventually be greater than the cost of the monthly subscription.

What billing cycles do you offer?

At this moment in time – we only offer (rolling) monthly subscriptions.

There was an error or I was unable to pay for my subscription. What do I do?

Once you provided the information for your subscription, you should have received an email containing your account password. Log into your account where you will be able to complete payment for your subscription.

How do I provide you with my domain name?

When subscribing to a HostBack plan, you can provide us with your domain name on the billing section of the checkout process. Please make sure you enter the domain name correctly.

Can I purchase a domain with Hostback?

At this moment in time, we include a ,co,uk domain name free of charge for the first year as part of your plan when you subscribe. If another domain name is required – this must be purchased separately from a domain registrar.

How do I connect my domain name to my website?

Depending on who your registrar is, the steps may be different. But essentially your need to point your domain name to our servers.

Please see name server details below.

If you need our support please get in touch.

Do I need to transfer my domain to you?

No – you can keep your existing domain provider/registrar and just change your nameserver settings on the account so your domain sees our hosting server.

Why are we different than other hosting providers?

We care about you. We believe as our business grows – our customers should also be rewarded for their loyalty and support.

Once I subscribe to a plan - what happens next?

Once you subscribe to one of our plans, we will manually setup your account. We do it manually to ensure all is correct. We then send the login details to your registered email address on your account.

What support is included with my plan?

The most important factor for your website is knowing all your data is safe at all times. We support your hosting platform by creating backups all the time. So, if anything should go wrong we can quickly reinstate a working version of your solution asap.

If you believe there are any issues. Please contact us.

I have my website with another hosting provider. How can I host with you?

To host your site with us, you or those managing your domain name would simply update the nameservers with the information we provide. If support is required for transfer of files/database please contact us.

Can I upgrade my plan?

Yes. You can upgrade / downgrade anytime by contacting us via our support email address: We will be happy to upgrade your plan & monthly subscription accordingly.

Is your service secure?

We actively maintain/monitor our hosting environment and apply vital security updates/patches & software version upgrades as they are released. This ensures the highest of standards at all times.

Do you backup my website?

As part of our solution. We take regular backups of your website, which can be restored upon request. However – we do highly recommend that you take regular backups of your website to make sure you have the latest version at all times.

Why can't I access my website or hosting account?

We manually create/setup all of our solutions to ensure they work correctly, from the outset. We thank you for your patience.

Does your hosting include a control panel?

Yes. We only use the professional cPanel portal providing you complete access to your data at all times.

I can't log into my Hostback account?

If you have forgotten your password. You can reset it by visiting Click Lost Your Password. Add your username or Email address to begin the reset process.

How do I cancel my account?

If you wish to cancel your account anytime you can by contacting us via our support email address:

Still require support?

Contact support