Frequently asked questions

Yes. We provide a monthly rolling solution which can be cancelled anytime.

Your website will unfortunately be suspended (until payment is received). You may also potentially miss out on any cashback rewards owed to you for that month. Please be aware if you miss payment on more than 2 occasions, your account will be deleted.

HostBack provides professional web services. However, over time our cashback rewards given to our loyal customers could eventually be greater than the cost of the monthly subscription.

At this moment in time – we only offer (rolling) monthly subscriptions.

Once you provided the information for your subscription, you should have received an email containing your account password. Log into your account where you will be able to complete payment for your subscription.

When subscribing to a HostBack plan, you can provide us with your domain name on the billing section of the checkout process. Please make sure you enter the domain name correctly.

At this moment in time, we include a ,co,uk domain name free of charge for the first year as part of your plan when you subscribe. If another domain name is required – this must be purchased separately from a domain registrar.

Depending on who your registrar is, the steps may be different. But essentially your need to point your domain name to our servers.

Please see name server details below.

ns1.hostbackserver.website

ns2.hostbackserver.website

If you need our support please get in touch.

No – you can keep your existing domain provider/registrar and just change your nameserver settings on the account so your domain sees our hosting server.

We care about you. We believe as our business grows – our customers should also be rewarded for their loyalty and support.

Once you subscribe to one of our plans, we will manually setup your account. We do it manually to ensure all is correct. We then send the login details to your registered email address on your account.

The most important factor for your website is knowing all your data is safe at all times. We support your hosting platform by creating backups all the time. So, if anything should go wrong we can quickly reinstate a working version of your solution asap.

If you believe there are any issues. Please contact us.

To host your site with us, you or those managing your domain name would simply update the nameservers with the information we provide. If support is required for transfer of files/database please contact us.

Yes. You can upgrade / downgrade anytime by contacting us via our support email address: support@hostback.co.uk. We will be happy to upgrade your plan & monthly subscription accordingly.

We actively maintain/monitor our hosting environment and apply vital security updates/patches & software version upgrades as they are released. This ensures the highest of standards at all times.

As part of our solution. We take regular backups of your website, which can be restored upon request. However – we do highly recommend that you take regular backups of your website to make sure you have the latest version at all times.

We manually create/setup all of our solutions to ensure they work correctly, from the outset. We thank you for your patience.

Yes. We only use the professional cPanel portal providing you complete access to your data at all times.

If you have forgotten your password. You can reset it by visiting hostback.co.uk/my-account. Click Lost Your Password. Add your username or Email address to begin the reset process.

If you wish to cancel your account anytime you can by contacting us via our support email address: support@hostback.co.uk.